Frequently Asked Questions
If I buy more than one piece can I get a combined shipping price?
No, unlike eBay on this web site you pay the actually cost of shipping and no fee for packing materials. There can be a discount or a rebate if you buy more pieces, since we can them combine them in one box. If you spend over $500.00 Shipping is Free in Canada or the USA. In this case you would pay the full amount and we would refund you any overage amount you had paid from the original order.
Do we sell outside of North America?
No we do not we only ship within Canada or into the USA.
Do you have a store or can I come and see the pieces if I am in the Lower Mainland?
Yes you can come by and see any of the pieces, however it is by appointment only and you would need to call ahead of time to book a time. (604)764-9269.
What forms of payment do you accept?
We accept Visa, MasterCard or Amex and PayPal. We also accept cash in person and cheque, certified cheque or money order.
Do you offer layaways?
Yes we do please select the cheque option and or contact us ahead of time to inform us. Layaways that we offer are 3 months, wherein your first payment of 1/3 of the total price (including shipping and taxes, if applicable) is due upon the initial order. The second payment is due one month from the order date, and the third and final payment is due on the third month. All merchandise will stay here at William Cross Antiques until the 3rd and final payment is made. At this time we will ship or you can pick up your item.
Do I need to pay taxes?
Yes you are responsible for all the taxes either within Canada, or any duties for merchandise going across international borders.
Do we buy pieces from the public?
Yes we do, as we are in the constant lookout for new and additional merchandise. Please see “William Cross Antiques is Buying” page for more information.