Shipping and Returns
Shipping & Returns
We have added a Canada Post Shipping Calculator to each of the pages of any of the merchandise available for sale on the William Cross web site. There you will have to choice to choose the level of service you want based on the piece you bought. There is neither added fee for the box or shipping materials nor any added or hidden fees.
Customers shipping orders to destinations outside the Canada are responsible for all taxes, duties, tariffs and fees in addition to adhering to all applicable customs laws and restrictions associated with the import of products into that country from Canada. Because these laws and fees can change over time, William Cross encourages customers to check with the applicable Customs offices before placing an order. William Cross does not add any of these fees to orders before checkout. William Cross will not reimburse the Customer for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal.
Ordering from our website is convenient and secure. Our website uses the most sophisticated encryption methods available to protect your privacy and sensitive financial information.
William Cross accepts the following credit cards through Paypal, which accepts Mastercard, Visa, Amex or Discover. If you do not like Paypal we also have square and they accept Visa, Mastercard, Amex, Discover. & JCB.
In order to provide additional convenience and expedite your checkout process, we also accept the following payment methods:
Using Square provides you with additional security and convenience, allowing you to speed through the checkout process by skipping steps such as entering your billing and shipping addresses or credit card details.
PAY VIA TELEPHONE
If you prefer to submit your payment information via telephone, or if you’d like to pay by check or money order, you may submit your order online. Select the ‘Pay Via Telephone’ option during checkout, and a William Cross representative will contact you to complete your order. It’s our pleasure to make your buying experience as convenient as possible. Or call William at 604-764-9269.
We accept any or all returns for anything we have missed in the description of the pieces you have purchased. In this case we will pay for the return shipping costs as well as the original purchase price, taxes and shipping. We will also accept returns if you change your mind, however you will have to pay the return shipping costs, taxes and duties. Any duties that need to be paid by William Cross Antiques for the items return to Canada will be the customer’s responsibility. In either case please call 1-604-764-9269 or email firstname.lastname@example.org to authorize your return before sending it back.